Exchanges and Returns

At Rmodakids, customer satisfaction is our main concern. We are committed to providing high quality products and exceptional service. However, we understand that in some circumstances it may be necessary to make an exchange or return. Our exchanges and returns policy was created to make this process simple and effective for you.

1. Returns

If you are not completely satisfied with your purchase, we accept returns within 15 days of the delivery date. To begin the return process, follow these steps:

The. Get in touch with our customer support team via email geral@rmodakids.pt or by phone +351910260493. Please indicate the reason for the return and the order number.

B. Once we receive your return request, we will provide detailed instructions on how to proceed. You will be responsible for the costs of shipping the product back to us unless the reason for the return is due to an error on our part.

w. Make sure that the product is in the original packaging, in perfect condition and with all tags and accessories. Once we receive the product back and inspect it, we will refund the amount paid in full or exchange it, depending on your preference.

2. Exchanges

If you need to exchange a product for a specific reason, we are here to help. Follow these steps:

The. Get in touch with our customer support team via email geral@rmodakids.pt or by phone +351 910260493 . Indicate the reason for the exchange and the order number.

B. After we receive your exchange request, we will provide detailed instructions on how to proceed. You will be responsible for the costs of shipping the original product back to us unless the reason for the exchange is due to an error on our part.

w. Make sure that the product is in the original packaging, in perfect condition and with all tags and accessories. Once we receive the original product back and inspect it, we will send the new chosen product to you.

3. Products with Defects or Errors

If you receive a defective product or an error occurs with your order, please contact us immediately. We will do our best to resolve the situation as quickly as possible, either by sending a replacement product or issuing a refund, as appropriate.

4. General Conditions

• We reserve the right to refuse exchanges or returns if the product is not in perfect condition or if it is not returned within the specified period.

• Refunds will be processed to the original payment method.

• Shipping costs are non-refundable unless the reason for the return is due to an error on our part.

• This exchange and returns policy only applies to products purchased directly from our store. For products purchased through third parties, follow the exchange and returns policy of the respective seller.

We are here to help at every stage of the exchange and return process. If you have any questions or require additional assistance, please do not hesitate to contact us. We appreciate the trust you place in us and are committed to providing you with an exceptional shopping experience.

Updated on 09/01/2023